We want every client to be happy with our work. This policy explains when you can cancel and when a payment can be refunded. It is part of our Terms & Conditions.
Website, app and software projects
| When you cancel | Refund |
|---|---|
| Before we start work (within 3 working days of paying the advance, and before the first design is shared) | Full refund of the advance, minus any third-party costs already paid for you |
| After the first design is shared, but before you approve it | 50% of the advance is refunded |
| After you approve the design, or once development has started | No refund of amounts already paid. You receive the work completed so far |
| After delivery or go-live | No refund. Bug fixes are covered by your yearly service renewal |
If we are unable to deliver what was agreed in the quote for reasons on our side, we refund the payment for the part we could not deliver.
Software licences (for example NPD Stories Pro)
- Licence fees are non-refundable once the licence key has been issued, because the software is delivered digitally and cannot be returned.
- If the software does not work on your website and we cannot make it work within 7 days of your request, we refund the licence fee in full.
- Yearly renewals can be cancelled at any time before the renewal date; the licence then stops receiving updates at the end of the paid year.
Subscriptions and maintenance plans (for example Blast, WhatsApp software, AMC)
- You can cancel at any time. The service continues until the end of the period you have paid for, and is not renewed.
- Payments for a period that has already started are not refunded, unless the service was unavailable for most of that period because of a fault on our side.
- Where a free trial is offered, you are not charged until you choose a paid plan.
Third-party costs (never refundable by us)
Domain registrations and renewals, hosting, SSL certificates, paid themes and plugins, app store developer fees, WhatsApp/Meta message charges and payment gateway fees are paid to other companies and cannot be refunded by us once purchased.
How to request a refund or cancel
- Email admin@npdsoftwares.com or WhatsApp +91 88075 32175 with your name, invoice number and the reason.
- We reply within 2 working days.
- Approved refunds are paid back to the original payment method (UPI, card, net banking or bank account) within 7 to 10 working days. Your bank may take a few more days to show it.
Duplicate or failed payments
If you were charged twice, or money left your account but the payment failed, tell us with the transaction reference. We confirm it with our payment partner and refund the extra amount in full.